Exchange and return policy for online store orders

The return period is two days and the exchange period is 7 days from the date of purchase, starting from the date of receipt of the shipment, with the need to provide the original invoice. The return and exchange includes all items with the exception of: coffee in the event that it is opened, whether by the customer or ground, unless a grinding error occurs by the Adkn roaster. The returned item of tools, equipment and coffee must be in the same condition when purchased and wrapped in the original packaging. Compensation in the event of recieving a package different from the customer’s purchased package is a coupon whose value is determined according to Adkn Roastery’s internal policy. However, in the event that there is a shortage in the customer’s order, it will be a coupon or a refund of the remaining amount according to the customer’s desire. The customer is required to attach photos in case the product is damaged, and the appropriate compensation is determined according to Adkn Roastery’s policy. Whether or not there was a problem with roasting it shall be determined based on the roasting files in Adkn Roaster. The shelf life of coffee and the storage method used inside Adkan Roastery preserves the quality for up to 6 months. The customer bears the delay in shipping due to entering incorrect data. The customer has the right to cancel his order 6 hours after completing the order by sending a WhatsApp message to the number 0500586134, and the customer will be informed to whether or not the order is eligible for cancellation within a reasonable period.